At Earls Court we're especially proud of our values.
They underpin our mission statement:
“We create environments to fulfil our GUESTs’ dreams” – where GUEST stands for ‘Give Us Extra Special Treatment’.
This statement enshrines our attitude to customer service.
|And our values - care, trust, respect, passion and commitment - define the way we work.
The Values are incorporated into our recruitment process to ensure that every team member is comfortable with living and displaying them.
A regularly-changing team of Values Ambassadors is responsible for communicating Values activity amongst the teams, gathering feedback and taking responsibility for specific projects.
Values Training and Refresh workshops are available to all staff, facilitated by Ambassadors, in-house Learning & Development personnel and individual team members.
Read more about our values - download our Social Ethical and Environmental Report for 2009/10 here
Find out how we help our local community here
See how we help a wide variety of charities here