Concert FAQs

Booking tickets

• Only buy tickets from authorised ticket outlets. Earls Court & Olympia recognise the following agents: See Tickets, Ticketmaster, Stargreen, Piccadilly, Gigs and Tours, Bookings Direct, Keith Prowse, LMDC, City Box Office, getlive.co.uk. We recommend that bookings are made via our web site or on our 24 hour telephone booking number.
• Never buy tickets for a higher price than face value. Ticket prices are published on our web site.
• Never buy tickets from third parties. The tickets may have been cancelled and therefore be invalid, in which case you will not be permitted to enter the arena.
• Never buy tickets from an agent who tells you to collect the tickets outside the box office or the venue.
• Always find out the location of the seats and carefully note any viewing restrictions before you buy. Seating plans are available on our web site.
• 4^th level tier seats are very steep and are unsuitable for the elderly, infirm, or those with an aversion to heights.
• Please note that children under 14 must be accompanied by an adult.
• If you have any queries regarding your ticket, please contact the original place of purchase.
• There is a Box Office available on site, but we advise that you book tickets online or through the booking line.

Before you arrive

• Please take time to read the terms and conditions on the reverse side of your ticket as it contains useful information regarding attending a music event at the venue.
• Remember that timings and support acts can change, so arrive at the venue in plenty of time. Opening times, performance times and end times of concerts vary. If we are told of any times or running orders by promoters, these will be included in the event details pages for each event.
• Bring as few belongings with you as possible and do not bring any food and drink into the venue.
• Professional camera equipment is not permitted and in some cases, the promoter may request a ban on all photography.
• If you need unforeseen assistance (for example, as a result of an accident or pregnancy), please email info@eco.co.uk in advance or contact a member of staff on the night.

At the event

• Bottled water must be decanted into the plastic cups provided at the entrance.
• If you have any problems on the night, please speak to one of our stewards. If they are unable to assist, they will direct you to our Customer Service office.
• Please be considerate to other members of the audience, so that everyone can enjoy the concert.
• Do not stand on seats. This is strictly prohibited, as the seats are not designed for this purpose and injury may be sustained.
• Some events at Earls Court are filmed. By entering the venue you give your consent to being filmed as a member of the audience for possible inclusion in the programme.
• Please be considerate to local residents as you leave the venue.
• The Earls Court area can become congested as the audience leaves the venue. Please allow plenty of time to reach your transport. Please also note that vehicles, including taxis, will not be permitted to stop outside the venue at this time. If you are being collected, we suggest you meet outside the immediate area. View a map of the area here.

Please note that the Earls Court Arena is a no smoking area. However, smoking is permitted on the concourse areas until 1 July, 2007.